Terms of Service

Sessions is software for scheduling, bookings, payments, and customer communication. These terms are the agreement between you and Sessions covering your use of the service, including our websites, apps, embeds, and API. By creating an account or using Sessions, you accept them; if you do not agree, please do not use the service.

If you use Sessions on behalf of a business or organization, you confirm that you are authorized to accept these terms for it, and “you” means that organization.

Some features carry additional terms, which we show you at the point you use the feature. Where they conflict with these terms, the additional terms govern that feature.

Sessions gives businesses the tools to publish a schedule, take bookings and payments, sell passes, memberships, and products, and communicate with their customers. We provide the software; the classes, sessions, and other services sold through it are provided by the businesses that use it.

We add, change, and remove features as the product develops. We will not materially reduce a paid feature you rely on without telling you first.

Sessions accounts are passwordless: you sign in with a one-time code sent to your email address, or with your Google or Apple account. Keep that email account secure — anyone who can read your mail can sign in as you.

You must be at least 13 to hold your own account, and the age of majority where you live to buy a paid plan. A parent or guardian can add a child to their own account and stays responsible for it.

Give accurate account details, keep them current, and tell us promptly if you think someone else has used your account. You are responsible for activity under your account and for the staff members you invite to your business.

You are responsible for the services you sell, for the accuracy of what you publish, for the policies your customers agree to — your terms, privacy policy, cancellation and refund policy, and waivers — and for the laws that apply to your business, including consumer protection, tax, and licensing.

Your contract for a booking is with your customer, not with Sessions. We provide the booking, payment, and messaging mechanics; we do not provide your services and do not become a party to your agreements with your customers.

You keep ownership of the content and customer data you bring to Sessions. You grant us the permission we need to host, process, and display it in order to run the service for you, and you confirm that you have the rights to what you upload.

For your customers’ personal information, you decide how it is used and we handle it on your behalf, under our privacy policy and any data processing terms between us.

Paid plans are billed in advance, monthly or annually, and renew automatically until you cancel. You can cancel at any time from your account; cancellation takes effect at the end of the period you have already paid for, and we do not refund partial periods except where the law requires it.

We give at least 30 days’ notice before a price change, and you can cancel before it takes effect. Prices exclude taxes unless stated, and we charge tax where we are required to.

Where your plan includes transaction fees on payments you take through Sessions, those fees are shown on our pricing page and are deducted when the payment is processed. Stripe’s own processing fees are separate and set by Stripe.

If a payment fails we will retry it and let you know. If it stays unpaid we may downgrade or suspend the account after notice; your data remains available for export during that time.

Payments are processed by Stripe. To take payments you connect a Stripe account and accept Stripe’s terms; Stripe handles card processing, payouts, and disputes. Sessions does not hold your funds and is not a bank or a payment service.

Refunds, chargebacks, and the cancellation terms you offer are yours to set and to honor. We give you the tools to issue refunds and apply your policy; the money and the obligation sit between you, your customer, and Stripe.

Use Sessions lawfully. Do not attempt to reverse-engineer, disrupt, overload, or probe the service, reach accounts or data that are not yours, or use it to build a competing product.

Do not upload or send content that is illegal, abusive, deceptive, or infringing. When you send marketing through Sessions, you are responsible for having the consent the law requires and for honoring opt-outs.

Automated access is welcome within the limits we publish for our API. We may rate-limit or block traffic that threatens the stability or security of the service.

You own your data. We use it to run the service for you and for nothing else — we do not sell it, and we do not use it to train advertising or third-party AI models. Our privacy policy explains what we collect and why.

You can export or delete your data at any time from your account. After an account is closed we remove its data within 30 days, except records we are required to keep, such as transaction records for tax.

We may use aggregated, de-identified information about how the service is used to improve reliability and plan features. It cannot identify you, your business, or your customers.

We aim for high availability and publish incidents when they happen, but we do not guarantee uninterrupted access unless we have agreed a service level with you in writing. Occasional maintenance is part of running the service.

We may suspend an account that is being used unlawfully, that puts the service or other customers at risk, or that is materially in breach of these terms — with notice where it is safe and practical to give it. We will give at least 90 days’ notice before discontinuing the service or a paid plan, so you can export your data and move.

You can stop using Sessions and close your account at any time. We may end the agreement for material breach that is not fixed in a reasonable time after we raise it, for unlawful use, or for non-payment.

When the agreement ends, paid access continues to the end of the period you have paid for, and your data stays available for export for 30 days unless we are required to remove it sooner.

Sessions is provided “as is”. To the extent the law allows, we disclaim implied warranties and are not liable for indirect, incidental, or consequential damages, or for lost profits, revenue, or data.

To the extent the law allows, our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim arose.

Nothing in these terms excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be excluded by law, and your rights under consumer protection law are not affected.

If you use Sessions to run a business, you agree to cover our reasonable costs if someone brings a claim against us because of the services you sold, the content you published, the messages you sent, or your breach of these terms. We will tell you about any such claim promptly and let you take part in the defense.

We update these terms as the service changes. The current version is always posted here with the date it took effect. For material changes we notify account holders by email at least 30 days in advance, and you can cancel before the change takes effect if you do not agree.

If something goes wrong, contact us first — most issues are resolved quickly by email. These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, and the courts of Ontario have jurisdiction, except where the law where you live entitles you to bring a claim locally.

If any part of these terms is unenforceable, the rest continues to apply. These terms, together with any additional terms we show you for particular features, are the whole agreement between us.

Questions about these terms? Email us at legal@sessions.website.